At OPTI MYSTIC (A Unit of Tanvi Eye Care), customer satisfaction is our priority. We aim to provide high-quality eyewear products and services. If for any reason you are not satisfied with your purchase, please review our refund and return guidelines below.

1. Eligibility for Returns

  • Products must be returned within 7 days of delivery.
  • Items must be unused, in original packaging, and with all tags intact.
  • The original invoice/bill must be presented.
  • Returns are not accepted for:
    • Custom-made or prescription lenses.
    • Items damaged due to mishandling or misuse.
    • Discounted or clearance products (unless defective).

2. Defective or Wrong Product

  • If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
  • Replacement or refund will be processed after inspection and confirmation.

3. Refund Process

  • Refunds will be issued to the original payment method within 7–10 business days after product approval.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Policy

  • Exchanges are available for size, style, or color (subject to stock availability).
  • Additional charges may apply if the new item has a higher price.

5. Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • Once shipped, orders cannot be canceled and must follow the return policy.

6. Contact for Returns & Refunds

📍 Address: 1st Floor, 74/55 Belayet Ali Road, Barrackpur, North 24 PGS, 700123
📞 Phone: +91 93308 95621 | +91 91239 07217