At OPTI MYSTIC (A Unit of Tanvi Eye Care), we are committed to delivering your eyewear products safely and on time. Please review our shipping guidelines below.
1. Shipping Coverage
- We currently deliver across India through trusted courier partners.
- International shipping is not available at present.
2. Shipping Charges
- Free Shipping on all orders above ₹999/- within India.
- For orders below ₹999/-, a nominal shipping fee will be applied and displayed at checkout.
3. Delivery Timelines
- Standard delivery time is 5–7 business days for ready products.
- Customized prescription lenses may take 7–12 business days depending on the prescription and stock availability.
- Delays may occur due to unforeseen circumstances (weather, strikes, or courier issues).
4. Order Tracking
- Once shipped, you will receive a tracking ID via SMS/Email to track your package in real-time.
- Tracking updates depend on the courier partner’s system.
5. Delivery Attempts
- Our courier partner will attempt delivery two times. If the customer is unavailable, the package will be returned to us.
- Re-shipping charges may apply for returned packages due to customer unavailability or wrong address.
6. Damaged Packages
- If you receive a package that appears tampered or damaged, kindly do not accept the delivery and notify us immediately.
- Replacement will be arranged after verification.
7. Contact for Shipping Queries
📍 Address: 1st Floor, 74/55 Belayet Ali Road, Barrackpur, North 24 PGS, 700123
📞 Phone: +91 93308 95621 | +91 91239 07217